![]() If it has any scratches on the sensor, get the machine repaired. Check for any dust or dirt on the fingerprint scanner as this would affect the reading.Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.Check that your device is compatible with Windows Hello service.Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work. Check that your device has a fingerprint sensor or reader.Consider upgrading to Windows 10 in this case. ![]()
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